Hopefully we have an answer for you here, with a list of Frequently Asked Questions. If not, don’t hesitate to contact us - we love to chat!
Yes, of course!
By now, you’ve probably poked around our website and viewed some of our work we have posted in our collections section. We show only our most recent pieces and those that we feel will serve as a starting point for you in the design process.
If you have a specific design you like from the collection or printed pieces you have seen, this is the fastest and easiest way to begin. We can use the exact design or we can modify it with unique colors, fonts, paper, and printing technique.
If you have any specific questions about any of the designs, please do not hesitate to email or call us, we are happy to help.
We are so happy when our clients find that perfect design online. We are equally eager to customize or design you a piece from scratch that best suites you. If you find you want an exact or closely modified piece online, please email us at hello@luxeexpressions.com and we will send you an order form.
Step One: Initial Consultation
Each project typically begins in the same manner with the initiation of a consultation. This can be by email but it is preferred to be by phone or in person if local. This time is really spent to get to know you and understand your needs, your visions, and your style for your event. This is the time when you will tell us all about the special occasion, your location, and your thoughts on colors, flowers, budget, and anything else you want to share to best help the process.
Once all the ideas are discussed, including pieces that will be a part of the project and the amounts needed, we will provide you with a quote and a time estimate. This quote can be emailed to you within 24 hours but typically earlier.
Step Two: Contract Agreements
Once we have agreed on the details, you will be given a design contract that will state all the costs, timing, designs being produced, schedules and timing, and expectations. You will sign the contract and fax or mail it to us with the design deposit.
Step Three: Design Process
Luxe Expressions will begin your design process within the agreed to timeframe in the contract provided. At this time, we will provide you with 3 design concepts for custom work. From this point, you will choose one you like “as is” or you may modify one of them and incorporate any new ideas you may have.
We will then provide you with an updated revision for you review. You are allowed two revisions after the initial concept is chosen but you do not need to use this time if you like the concept or first revision as it is.
Step Four: Final Proofing
Prior to beginning your printing, we will send you the final proof of designs in PDF format (or hard copy by fax or mail if you wish) for you to review. At this point, it is critical that you review all details, spelling, grammar, layout, typesetting, punctuation, etc. and note any corrections. Once you approve this final proof, you will fax, mail, or email it back to us with your signature on it. At this point, Luxe Expressions is not responsible for any future changes or modification. This signature approves that we may send this to press as is.
Step Five: Printing Your Designs
Your signature has been received and we are ready to go to press. Please note that if you do have any design or text modificatoins that are noted before we go to press, we will happily make those for you. Printing can take between 10 days and up to 40 days depending on what we have agreed to in the production schedule. You will be well aware of the exact timeframe prior to going to press.
Step Six: Packing and Shipping Your Designs
Once your designs are printed, we will package them ship them off to you via UPS to your home or work. Please note that we do prefer that someone is home to sign for the package. If you feel that it is safe to ship to your home without signature, we will be happy to do so but you must waive the release form.
Step Seven: You enjoy! Address and Mail
If you would like us to help you coordinate any addressing, calligraphy, mailing, or stamping, please feel free to ask us. If you have an inner envelope to hold a response card or a response postcard, we can purchase and pre-stamp these prior to shipping your items for a small production fee.
Depending on what your special event is, depends on what is included. Here is a sampling of a typical set, although, please note that we can add-on any additional pieces for you.
Wedding: A typical wedding invitation set includes: invitation, mailing envelope, response card, response envelope and sometime a holder of some sort if the design has one included. Please not that these pieces can also be purchased separately.
Social Stationery: Correspondence or greeting card (flat or folded), matching envelope, calling card, personal coaster. Note that these pieces can also be purchased separately.
Event or Corporate: If the event is an invitation, it typically would include the invitation, mailing envelope, and insert card, whether that be a direction card or a response card. Depending on the design, this may also include a matching holder such as Pocketfolds® or an Envelopment®.
Remember, each item is designed to mix and match colors, fonts, customize, or start from scratch. We can accommodate it all for you.
Yes, we will be happy to quote you a price for these matching items. Some standard items that we call “accessories” are menus, thank you notes, coasters, place cards, gift tags, and favor tags.
Yes! The most budget conscious way to order is to get all your pieces ordered at once. This not only cuts down on the press run costs but it also saves you money and time than by ordering one by one.
We at Luxe Expressions LOVE all things letterpress but we also are proud to offer traditional lithography, digital, and engraving as options.
We can accommodate the most modern secure payment options of PayPal and Google Checkout in which both allow you to use your credit card (Visa, MC, or AX), debit card, or checking account if you wish. If you would like to pay using this method, we will email you an invoice where you can pay immediately online. We find this is the most secure way apposed to offering a checkout on our website, whereas we do not see nor store your personal information. We also are happy to accept a check or money order in the mail.
We sure hope that you do not have a reason that would require you to cancel your order, however if something does arise that cannot be avoided and pending we have not gone to press yet, Luxe Expressions will retain the 50 percent deposit. If we have gone to press, we will retain 100 percent of your contract.
Please note that square envelopes typically require additional postage as do items that have a lot of embellishments or materials included. It is best to have a piece or two measured at your local post office to ensure you are putting correct postage stamps on them prior to sending them out.
We typically require at least an order of 50 pieces however we can work with you on your actual count. It is always a good idea to order at least 10 to 15 percent more than you predict you will need to save on costly reprints. We typically require you to order in quantities of 25 after the initial 50, which is also the most cost efficient manner of ordering.